man sitting at a desk using his credit card and tablet

ATM & Card Security


Please remember: Hawthorn Bank will not contact you requesting your debit card number, PIN or any Online Banking access information. If this information is requested from you, please report it to Hawthorn Bank immediately at


Protecting your Hawthorn Card
  • Be CAUTIOUS about giving any card information over the phone; Hawthorn will NEVER ask for your full card number, CVV (3-digit code on back), account number or PIN.
  • Always protect your card and keep it in a safe place.
  • Minimize the number of cards you use and carry.
  • Do not leave your card lying around the house or on your desk at work.
  • Report a lost or stolen DEBIT card immediately to Hawthorn Bank either via your online banking options, mobile banking or call 1-888-297-3416.
  • Report a lost or stolen CREDIT card immediately to Hawthorn Bank or call 1-855-293-2458. If calling from outside the U.S. 1-206-352-4401.
  • Contact the bank immediately if you detect any suspicious or unauthorized activity on your statement or online banking.
  • Sign up to receive mobile card alerts to notify you of suspicious activity on your card.
  • Enroll in credit and fraud monitoring services to alert you of attempts to alter or acquire new accounts.


Tips for Any Cards, ATMs or Point-of-Sale (POS) devices
  • Never toss receipts into a public trash container. Always shred them at home.
  • Each month carefully review your financial statements and bank statements for unauthorized transactions.
  • Report any unauthorized transactions to the issuing bank immediately.
  • Never allow anyone to enter your PIN for you, even if they are helping you with the transaction.
  • Block the view of others when using your PIN.
  • Make sure you complete the transaction and review the receipt before leaving.
  • If you receive cash back from a transaction, always secure it before leaving the area.
  • If anyone appears to be following you after using an ATM or POS device, drive immediately to a well lit, crowded area and call the police.
  • Observe the area of an ATM location or POS device before rolling down your window or getting out of your vehicle.
  • Always leave plenty of room between vehicles at a drive-up ATM to allow for a quick exit should it become necessary.