COVID-19

 

Coronavirus Updates for Our Customers

Updated August 26, 2020:

The well-being of our employees and customers is always our bank’s top priority. Here we'll share with you some of the ways we continue to address the current Coronavirus situation.

 

Branch Lobby Service & Safety

Our lobbies are open. To limit wait times, customers may schedule an appointment through our online scheduler.

Our bank branches regularly undergo professional-grade cleaning, which includes disinfecting all hard surfaces. We have increased the frequency of these cleanings, as well as our supply of disinfectants and hand sanitizers at all our branches. 

In regards to mask wearing, please refer to your local City or County ordinances. We are following the guidelines set forth by each branch's local government.

 

Financial Scams

As always, please remain vigilant. Scam artists will try to use the economic impact payments as cover for schemes to steal personal information and money. Remember, the IRS will never call, text or contact you on social media to ask for bank account information – even related to the economic impact payments.

See tips from the IRS on how to avoid these types of scams. 


Financial Hardship Relief Measures

Our bank has always done what we can to assist customers facing financial difficulties. Today, we are offering mortgage relief programs for customers who may have income uncertainty. Call 1-833-554-0713 or email MortgageRelief@hawthornbank.com for more information.

We hope these temporary changes offer a small measure of assistance to you through these unusual times.

If you should you have any questions, please call us toll-free at 1-877-442-9846. We’re here to help.

 

Remote Access

If you prefer to do your banking remotely, we offer many ways to do so. 

At this time, we strongly encourage customers who have not yet enrolled in online banking to do so now:

Enroll for Online Banking
for 24-hour access to view transactions, check balances, pay bills and more.
 
Download our Mobile App
to view transactions, check balances, pay bills, deposit checks remotely and more.
 

If you prefer to speak with a banker, you can also use one of our live Video Tellers. You can do almost any transaction with a Video Teller from the comfort of your car, with extended morning and evening hours. Find a Video Teller Near You.